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Deputy Manager / Manager, Customer Lifecycle Management.

Mohakhali DOHS, Dhaka, Bangladesh

Work Type: Permanent

sManager

Mohakhali DOHS, Dhaka, Bangladesh

Job Title

Deputy Manager / Manager, Customer Lifecycle Management.

Vacancies

1

Salary

Negotiable

Office time

09am-06pm

Location

Mohakhali DOHS, Dhaka, Bangladesh

Job Type

Permanent

Company Description

sManager is an ERP solution for SMEs which acts as a tool to grow their business. It’s an user-friendly app, carefully designed to automate all processes. Currently, 1M+ SMEs can get access to formal banking channels in just 1 click. Other features help them generate extra income, manage cash flow, inventory and customers, collect payments online and create online stores. Our customer service and field representatives are training them to use sManager to improve their business activities. We are here to empower SMEs across Asia, change how they operate in their entirety and bring them towards financial inclusion.

Company Description

Sheba Platform Limited plays the role of a catalyst for micro-entrepreneurs and ignite the spark in them to dream bigger. By bringing access to information and financial literacy in the palm of their hands, we are bridging the digital divide and creating access to affordable and timely financial services. 

Job Description

  • Develop and lead the post-sale customer lifecycle programs, leveraging trigger-based and stage-based campaigns to engage customers at every step of their journey including activation, onboarding, engagement, loyalty, adoption, and renewal
  • Manage a small team of lifecycle and adoption marketers, providing career development and mentorship, and strategic guidance for the lifecycle function
  • Use analytics and customer insights to design and optimize lifecycle initiatives that support customer loyalty and adoption, leading more customers to expansion, helping support overall customer growth. 
  • Work cross-functionally to map and align the customer journeys for relevant audiences and segments at all stages of the post-sale customer lifecycle.
  • Oversee success of the loyalty and adoption programs, including customer communications such as welcome experience, pre- and post- renewal, adoption nurtures, integration promotion, newsletters, event communications, and surveys.
  • Work closely with the Business & Analytics team to align marketing efforts to ensure programs are integrated and operationally feasible, timely and accurate, preventing disjointed, overlapping, or conflicting communications to the customer base.
  • Be proactive in evaluating performance and adjust strategy as needed to drive business outcomes, presenting results, recommendations, and next steps. 
  • Work closely with product marketing and customer success on customer challenges in order to build more effective content and messaging to improve product adoption and education. 
     

Knowledge, Skills, Abilities Required

Key Requirements:

  • Bachelors or Masters in Marketing or Business.
  • Experience optimizing growth funnels and achieving goals. 
  • A highly analytical and data-driven mindset; have strong knowledge of data tools, including Excel, and are able to leverage data and research to drive decisions.
  • Excellent written and verbal communication skills.
  • Ability to embrace a fast paced, changing work environment. 

Experience:

  • 3+ Years in Fintech Companies, E-Commerce with exposure in driving Business or Customer Retention.

Skills Required:

  • Hands-on experience with Google Analytics, Tableau, Clevertap, Mo-engage or similar tools. 
  • Familiarity with online marketing metrics and key performance metrics. 
  • Deep understanding of the digital marketing landscape and a passion for building innovative & ROI-positive marketing programs at scale.
  • Experience using statistics. 

Benefits

Perks & Benefits That You Will Get:

  • Lunch Subsidy: Lunch is provided through our home catering services and is 50% subsidized. Our home catering services offer a variety of food items as well as healthy and Economy meal options.
  • Personal Laptop Allowance: We use our own laptops for work purposes and for that our Organization offers us a monthly laptop allowance based on the type of laptop being used.
  • Grocery Credit: At Sheba, we care about our employees’ well being and therefore offer credit through Online Store so that they can purchase their necessary grocery items through it.
  • Laundry Service: We understand how busy our employees are with their work therefore to make things easier for them we offer our in-house ironing service for only BDT 2.
  • Sheba.xyz Promo: We believe in making our employees feel appreciated and connected to our organization, which is why we offer Sheba.xyz promos. With these promos employees can avail of any service from Sheba.xyz at a discounted rate.
  • Travel Expense: Employees would be able to claim travel expenses and food expenses when they have to spend for any business purpose.
  • Mobile Allowance: Employees are provided with a company owned postpaid SIM card through which they can avail the services offered by the SIM card company.

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