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Client Service Manager

Mohakhali DOHS, Dhaka, Bangladesh

Work Type: Permanent

Sheba.xyz

Mohakhali DOHS, Dhaka, Bangladesh

Job Title

Client Service Manager

Vacancies

1

Salary

BDT 30,000 to BDT 40,000

Office time

9:00AM to 6:00PM

Location

Mohakhali DOHS, Dhaka, Bangladesh

Job Type

Permanent

Company Description

sheba.xyz is Bangladesh’s first and biggest online service marketplace with 15,000+ service providers catering to the needs of 100K+ families. We started in 2016 and gradually grew to 241+ services being offered on our platform. Be it cleaning, plumbing, electronic repair, chauffeur services, car rental, air-con, home and office shifting or at home salon services, Sheba.xyz is connecting the growing number of urban households to professional providers at the click of a button. We provide training, certification, business management assistance and quality assurance to keep generating demand for our service providers. We also have dedicated teams who work relentlessly to ensure high customer satisfaction, keeping this at the centre of our focus.

Job Description

  • Create integrated marketing campaigns based on market segments to gain new customers and build repeat business
  • Execute, monitor and measure of marketing campaigns and their success
  • Ensure campaign implementation follows organizational guidelines
  • Compile regular reports of campaign performance and results
  • Improve new campaigns using data and feedback from existing and previous projects
  • Organize trade shows, exhibitions and promotional events including writing and proofreading marketing copy

Qualifications

Knowledge (Education and related experience), Skills & Aptitude 
Essential
•    Bachelor degree in Marketing is required 
•    Experience working in digital media and offline campaigns
•    Thorough understanding of editorial, design production processes and workflows. 

Desired
•    Understanding of or experience of campaigning and the nature of audiences involved 

Personal Aptitude
•    Ability to work independently, prioritize work, and working well with other team members to meet deadlines. 
•    Ability to work collaboratively with a range of internal stakeholders and the confidence to innovate and develop creative concepts from scratch. 
•    Excellent attention to detail
•    Effective time management skills

Benefits

Perks & Benefits That You Will Get:

  • Lunch Subsidy: Lunch is provided through our home catering services and is 50% subsidized. Our home catering services offer a variety of food items as well as healthy and Economy meal options.
  • Personal Laptop Allowance: We use our own laptops for work purposes and for that our Organization offers us a monthly laptop allowance based on the type of laptop being used.
  • Grocery Credit: At Sheba, we care about our employees’ well being and therefore offer credit through Online Store so that they can purchase their necessary grocery items through it.
  • Laundry Service: We understand how busy our employees are with their work therefore to make things easier for them we offer our in-house ironing service for only BDT 2.
  • Sheba.xyz Promo: We believe in making our employees feel appreciated and connected to our organization, which is why we offer Sheba.xyz promos. With these promos employees can avail of any service from Sheba.xyz at a discounted rate.
  • Travel Expense: Employees would be able to claim travel expenses and food expenses when they have to spend for any business purpose.
  • Mobile Allowance: Employees are provided with a company owned postpaid SIM card through which they can avail the services offered by the SIM card company.

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